During your tenancy you may have maintenance that requires urgent action and a trades person will be needed after hours.
Procedures regarding urgent repairs can be found on pages 16 and 7 of your Rights & Duties booklet.

An urgent repair is any work necessary to repair or remedy:

• A burst water service
• A blocked or broken lavatory system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of any essential service or appliance provided by the landlord for water, hot water, cooking, heating or laundry purposes.
• A failure or breakdown of the gas, electricity or water supply
• An appliance, fitting or fixture, provided by the landlord, which is not working properly and causes a substantial amount of water to be wasted
• Any fault or damage that makes the rented premises unsafe or insecure
• A serious fault in a lift or staircase in the rented premises
• Any damage of a prescribed class

CONTACT THE AGENT

You must take all reasonable steps to contact Harrington Earl Estate Agents on 9488 1888 or After Hours on 0438 399 673. A manager will return your call to arrange the necessary work as appropriate.


BE CAREFUL

You should appreciate that if a fault occurs after hours, these calls are EXTREMELY EXPENSIVE therefore you should be sure that the fault is a real emergency otherwise you may find yourself liable for the difference between the cost of the after hours call repair and the charge for normal working hours call, eg: one broken element on a stove, candle not working in a space heater or a power point that is not dangerous if not used DO NOT CONSTITUTE EMERGENCY REPAIRS.