An investment property is a valuable asset and should be managed accordingly, at Harrington Earl we look after your property as if it were our own. We pride ourselves on our expertise and knowledge of Residential Tenancies and all associated legislation and provide our clients with the highest and most professional level of service within the industry. In order to maintain our reputation, we have worked tirelessly on implementing extensive efficiency procedures, increasing our communication skills and our awareness of client’s needs.

• We Listen.
  
• We make time.
• We do whatever is required to satisfy client’s needs.
  
  

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Property Marketing
In order to achieve a minimal vacancy period (ideally no vacancy) we suggest marketing commence approximately three (3) weeks prior to the property becoming available. We strive to expose your property to the greatest possible number of prospective tenants by loading details onto the 3 most prominent real estate internet portals, erecting property signage, local exposure in The Melbourne Times and e-mail alerts through the Harrington Earl ‘Qualified Tenant Database’.


Tenant Selection
Our Management Team is totally focused on finding the most suitable tenant in the quickest possible time. In order to recommend a high standard of occupant, and to be confident in doing so, we personally attend all inspections actively interviewing all prospective tenants. Our team of managers have experience in sensing the character and reliability of the tenants we choose. Prospective tenants are required to complete a detailed application following their successful interview. Stability in employment, previous rental history, financial capability and ability to maintain the property in its best order are just some of the criteria that we investigate.


Repairs & Maintenance
We act on repairs and maintenance in accordance with your instructions and we use only qualified tradespeople. Harrington Earl have a selection of experienced and competitively priced tradesman to cover all aspects of property maintenance, however, you can also nominate your own preferred tradespeople. Urgent repairs are dealt with as soon as possible in order to limit any further damage or added expense. Harrington Earl have a member of staff on call 7 days a week, 24 hours a day to deal with repairs of an urgent nature.
Repairs carried out on your behalf are paid for from your rent and are fully detailed on your monthly rental statement with a copy of the invoice attached for your records.


Rental Reviews
We regularly assess the rental income of your investment property to maintain an optimum return. We take into account rents of similar properties, vacancies within the area, condition of the property and the quality of the existing tenant. Should these factors justify a rent increase, we will advise you and seek your instructions.


Rent Collection
Paying rent is easy through Harrington Earl with tenants having two (2) easy options for their monthly rental payment. A ‘Direct Debit’ electronic transfer from your tenant’s nominated bank account or we can issue the tenant with a DEFT card from Macquarie Bank enabling payment over the internet or an Australia Post outlet.


Receiving Your Rent
We prepare and forward you a monthly rent statement for your each investment property or should you have multiple properties, one statement may be collated if that’s your preference. Each statement details the rent collected, any disbursement and GST for that period. The rent monies are either electronically deposited to your nominated bank account or a cheque is attached and forwarded with your statement – whichever you’d prefer. Annual Financial Statements are prepared in July for the previous financial year to assist you and your accountant in preparing your annual tax return.


Regular Inspections
Prior to the signing of the tenancy agreement, a detailed Condition Report and a set of digital photographs are completed so there can be no disagreement as to the state of the property prior to the tenants taking occupation. Included in our management fee are two (2) periodic inspections of your investment property each year. Following these inspections and in accordance with your instructions we will either contact you or forward you a written report as to the property’s condition and any suggested routine maintenance or improvement that may enhance your rental return.


Our Service Guarantee
When placing such a large asset in the hands of an agent, you need to feel absolutely confident your investment is in safe hands. We believe in setting the standard in investment management and offer you direct access to one of our directors as a second point of call should you have a concern, a query that has not been resolved satisfactorily or simply want to pass on a compliment regarding your dealings. We like to think we’re there for you whatever your query or request.
Our commitment to quality service standards is reinforced by our pledge to pay you equal to three (3) months management fees if we fail to provide you with a high level of service when managing your investment.